Privacy Policy | Dr. Sumbal Afzal Clinic

1. Who we are

This website is run by Dr. Sumbal Afzal Clinic. If you have questions about this policy or about your information, contact us at getwell840@gmail.com

2. What information we collect

When you book an appointment through this website we collect:

Your name
Your phone number
Your email address
Your preferred date, time and type of visit (in-clinic or video)
The reason for your visit, if you choose to give one

For video visits paid by bank transfer, we also record the payment reference and the status of your payment. We do not ask for or store card numbers on this website.

3. How we use your information

We use your information only to:

Book and manage your appointment
Confirm your payment for video visits
Send you a confirmation and, for video visits, a Google Meet link
Contact you about your appointment

4. Who can see your information

Your booking details are stored on the clinic's website server and can be seen by authorised clinic staff.

We use Google services (Google Calendar, Gmail and Google Meet) to schedule appointments and send emails. Your name and contact details may therefore be processed by Google as part of those services. We do not sell your information or share it with advertisers.

5. How long we keep your information

We keep your booking details for 365 days. After that, your name, phone number, email address and reason for visit are removed and replaced with anonymous placeholders. We keep only the booking reference, date and time, fee and status for the clinic's accounting records.

6. Your choices

You can contact us at the address in section 1 to ask us to correct your information, or to delete it earlier than 365 days where the clinic is able to do so.

7. Cookies

This website does not use advertising or tracking cookies. Clinic staff who log in to the staff area receive a login cookie that is needed to keep them signed in.

8. Security

Our website uses an encrypted (https) connection. Access to the staff area requires a password. No method of storing or sending information is completely secure, so we cannot guarantee absolute security.

9. Changes to this policy

We may update this policy. The date at the top shows when it was last changed.